PM Portal Complaint. If your issue is related to the PM Youth Program, Laptop Scheme, or loan schemes, you can solve it easily through the PM Portal Complaint system. This guide explains how to submit a complaint, contact HEC or banks, track your case, and ensure your issue gets resolved in 2025.
What Is the PM Portal Complaint System?
The PM Portal Complaint system, managed through the Pakistan Citizen Portal (PCP), is Pakistan’s official mechanism for reporting problems related to government programs.
It connects millions of citizens directly with:
- Prime Minister’s Youth Program (PMYP)
- Higher Education Commission (HEC)
- Government banks
- Federal ministries
- Provincial departments
The portal ensures accountability, quick action, and transparent handling of complaints. Whether your laptop has not arrived, merit list status is incorrect, or your Youth Loan Scheme application is stuck — PCP is the first place to file your case.
Why Students Use the PM Portal for Complaints (2025 Update)
Students frequently face issues in major government youth schemes. The most common problems in 2025 include:
- Laptop scheme merit list errors
- Verification not updating on HEC portal
- Youth Business Loan pending for months
- SMS received but no further steps
- Bank rejection without explanation
- Portal showing incorrect CNIC status
- University verification delays
The PCP app is designed to solve these issues because every complaint is assigned a tracking ID, reviewed by relevant departments, and must be responded to within a defined timeline.
Which PM Youth Schemes Are Covered by the Pakistan Citizen Portal?
Below is a clear table showing where students should file complaints in 2025:
| Scheme / Program | Where to File Complaint | Additional Support |
|---|---|---|
| PM Youth Programs (General) | Pakistan Citizen Portal | – |
| PM National Laptop Scheme | Pakistan Citizen Portal | Email: PMYLS@hec.gov.pk UAN: 051-111-119-432 Mobile: 0334-111-9432 |
| PM Youth Business & Agriculture Loan Scheme (PMYB&ALS) | Pakistan Citizen Portal | Contact relevant bank if required |
| Complaints Against HEC or Government Banks | Wafaqi Mohtasib | Submit via Mohtasib website |
This table helps users understand exactly where to file each type of complaint.
How to File a PM Portal Complaint in 2025 (Step-by-Step)
Filing a complaint on the Pakistan Citizen Portal is simple. Follow these updated steps for 2025:
Step 1 – Download the Pakistan Citizen Portal App
Download the official app from:
- Google Play Store (Android)
- Apple App Store (iOS)
Search: Pakistan Citizen Portal (PCP)
The app icon will show the Government of Pakistan emblem.
Step 2 – Create Your Account
You’ll need:
- CNIC Number
- Active Mobile Number
- Valid Email Address
Fill in your identity details exactly as they appear on your CNIC to avoid registration errors.
Step 3 – Choose the Correct Complaint Category
Inside the app, choose the department related to your issue:
For Laptop Scheme Issues
Select:
Higher Education Commission (HEC) → Laptop Scheme / Student Services
For Youth Loan Problems
Select:
National Bank / Bank of Punjab / Bank of Khyber → Loan Scheme Complaints
For General PM Youth Program Queries
Select: Prime Minister’s Youth Program (PMYP)
Step 4 – Describe Your Issue Clearly
Tips for writing an effective complaint:
- Mention your full name
- Include CNIC number
- Add university name (for laptop scheme)
- Upload screenshots (portal errors, SMS, emails)
- State your issue in simple, direct language
The clearer your complaint, the faster the response.
Step 5 – Submit & Track Your Complaint
After submission, you will receive a Tracking ID.
You can check status updates under:
“My Complaints” → “In Progress / Resolved / Escalated”
Tracking status options include:
- Assigned
- Under Review
- In Process
- Escalated
- Resolved
If no action is taken, you can escalate it with one tap.
Special Instructions for PM Laptop Scheme Complaints (2025 Update)
If your issue relates to the PM National Laptop Scheme, these are the recommended official steps.
Common Laptop Scheme Issues
- Name missing from merit list
- Incorrect CNIC status
- University verification delays
- Portal showing wrong category
- SMS received but laptop not delivered
- Device distribution delays
HEC Official Contacts for Laptop Issues
Email: PMYLS@hec.gov.pk
(Include Name, CNIC, University, and your issue)
UAN: 051-111-119-432
Mobile Helpdesk: 0334-111-9432
Pro Tip:
Send an email and file a complaint on the Pakistan Citizen Portal for maximum visibility.
How to File PM Youth Loan Scheme Complaint in 2025
Loan applicants under PMYB&ALS often face issues such as:
- Application stuck in “Under Process”
- Bank rejecting application
- No SMS after interim approval
- Loss of documents
- Wrong income verification
Where to Complaint?
- Primary: Pakistan Citizen Portal
- Secondary: Relevant bank’s branch manager
- Escalation: Wafaqi Mohtasib
Documents You Should Attach
- Application reference number
- CNIC
- Bank name
- Any SMS received
- Screenshot of loan portal status
This increases chances of fast resolution.
When Should You Use the Wafaqi Mohtasib?
If federal agencies like HEC or banks:
- Delay your case for months
- Don’t respond to PCP
- Reject your complaint without explanation
Then you can escalate your case through:
Wafaqi Mohtasib (Federal Ombudsman)
The online form is available on the official website.
The Mohtasib investigates negligence, misuse of power, and unfair dismissals.
Tips for Filing a Successful Complaint (Expert SEO Blogger Advice)
Here are proven tips based on thousands of student cases:
1. Use Simple & Clear Language
Avoid long paragraphs. Go straight to the point.
2. Always Attach Proof
Screenshots increase response speed by 70%.
3. Use the Correct Category
Incorrect category = delayed complaint.
4. Submit Both PCP + Email (for Laptop Scheme)
Dual submission works best.
5. Check Status Daily
Complaints auto-close if you ignore updates.
Helpful Table – Departments & Their Complaint Channels (2025)
| Department | Primary Channel | Secondary Channel | Response Time |
|---|---|---|---|
| PMYP | PCP App | – | 3–7 days |
| HEC Laptop Scheme | PCP + Email | UAN Helpline | 2–10 days |
| Banks (PMYBALS) | PCP | Branch Manager | 7–14 days |
| Federal Agency Issues | PCP | Wafaqi Mohtasib | 14–30 days |
FAQs
Q1: How do I file a PM Portal complaint in 2025?
Download the Pakistan Citizen Portal app, register, choose the department, describe your issue, and submit your complaint.
Q2: Can I file a Laptop Scheme complaint through the Citizen Portal?
Yes, all laptop scheme complaints must be submitted through PCP under the HEC category.
Q3: What documents should I upload when submitting a complaint?
Screenshots, CNIC, SMS alerts, application numbers, and other relevant proof.
Q4: How long does it take to resolve a PMYP complaint?
Most complaints are resolved within 3–10 working days.
Q5: What should I do if HEC does not respond to my laptop scheme complaint?
Email PMYLS@hec.gov.pk and escalate the issue via the Wafaqi Mohtasib.
Q6: Is the Pakistan Citizen Portal free to use?
Yes, the app is 100% free for all Pakistani citizens.
Q7: Can I submit multiple complaints at the same time?
Yes, you can file different complaints for different issues.
Q8: How do I track complaint status on the portal?
Use the “My Complaints” section inside the app to monitor updates.
Conclusion
Submitting a PM Portal Complaint through the Pakistan Citizen Portal is the fastest and most reliable way to fix issues in the PM Youth Program, Laptop Scheme, and Youth Loan Scheme in 2025. Always use accurate details, attach supporting documents, and follow up regularly for quicker results.
